With Direct you have a solid platform for the growth of your multi-channel operations with the functionality and flexibility necessary to serve your customers. Direct is highly configurable and fully scalable, with an architecture that can extended be easily. In your customer service center, the intuitive design reduces training time and results in better and faster customer interactions.
Key features include:
- Customer-Centric Order Entry
- Customer Service and Order Processing
- Fulfillment and Shipping
- Demand Forecasting
- Automated Contact Management
- Marketing and Circulation Management
Direct is fully integrated into the Island Pacific platform, creating a powerful solution for managing a multi-channel business. From planning through product information management, pricing, purchasing, inventory management, point-of-sale, order capture, order management, fulfillment, customer service and analytics, Island Pacific has the tools you need to succeed.
In Direct you can communicate quickly and efficiently with your vendors concerning order management returns and invoicing. With Supplier Portal order management has never been easier for the buyer. Suppliers are delighted with Supplier Portal as it is easy to use, allows them to be paid accurately and on time, reduces order queries, and minimizes both delivery and invoicing issues.
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