Kevin Dotson, Author at Island Pacific

Series Four – The Impact of Loyalty, Discounts & Personalization

Our latest blog series pulls together valuable retail statistics and series 4 reviews customer expectations around loyalty, discounts and personalization in retail today. The Opportunity It seems there is a huge amount of opportunity to improve customer perception with 64% [1] of consumers believing retailers do not truly know them. How Fickle Is Today’s Consumer?…

Series Three – What Do Customers Expect from Retailers?

Our latest blog series pulls together valuable retail statistics with series 3 focusing on customer’s expectations from today’s retailers. It’s important to highlight that one size does not necessary fit all and a fundamental understanding of your customer base is essential. Security Getting the basics right is non-negotiable. On a retailer’s website, security for your…

Interested in Retail Trends & Mixing with other retailers?

If you are interested in retail trends and mixing with other retailers? Book your place today for the Island Pacific Retail Summit taking place at the Sir Roger Moore Room at Hush, 8 Lancashire Court, Mayfair, London W1S 1EY on the 10th of October 2019. . The Retail Summit will focus on key global retail…

Series Two – The Impact of Technology on Retail

Our latest blog series pulls together valuable retail statistics, with series 2 focusing on some key technological retail trends which drive and support customer purchases. What do Customers think of technology in retail? Analysis indicates that customers believe retailers do not always have the technology to deliver on customer expectations. Research by Salesforce [1] states…

Series One – The Process of Shopping Today

Our latest blog series pulls together valuable retail statistics with series 1 focusing on how today’s customers navigate their shopping journey. Featuring some key technical retail trends which help support the whole process. Where do many customers start their shopping process? Latest statistics from Salesforce [1] show 87% of shoppers now begin product browsing on…

What is Artificial Intelligence?

We are all familiar with hearing the term artificial intelligence (AI) and recognize that the phrase is becoming more and more prevalent across every industry. AI is defined in the English Oxford Living Dictionary as “The theory and development of computer systems able to perform tasks normally requiring human intelligence, such as visual perception, speech…

Forecasting, Machine learning and AI in Speciality Retail. A step by step process.

Nemanja Cvetkovic is one of the chief architects of Island Pacific Planning Analytics, Allocation Manager, Replenishment Manager and more recently Forecast Manager. Island Pacific has spent much time and effort in the area of R&D forecasting and the nuances which can be applied for specialist retailers. In our latest blog Nemanja talks through the step…

What Makes for a Successful Retail Software Implementation Project?

Island Pacific has been providing global retail solutions for over 40 years. Adopting a proven implementation methodology which has been refined over many years. Lou Handy an Island Pacific Project Manager gives some key tips which make a successful implementation project for retailers. Choose a Vendor with a Proven Methodology Is the software provider established…

Retail New System Selection Some Considerations

Preparing to Select a New System With advancement in technology and changes in consumer behaviour many retail businesses are embarking on new IT projects. Preparation for all this change can start well before a project commences and leaders can prepare early to help manage the transition smoothly and get the most out of new technology.…

Why Retail Inventory Management is so important

Retail inventory management is the backbone to any retail business, essentially enabling you to keep your business in order. It’s the system and processes you implement to keep a record of your stores inventory. Whilst we can probably all agree that some type of inventory management process is crucial. Having the right automated inventory management…