Order Management System
A key element of excellent retail service is ensuring that customer orders are completed in a timely and efficient manner. Whether, you are dealing with consumers in store, online, over the phone, or by mail or dealing with Business to Business orders in a wholesale or franchise environment, it is crucial that your customer receives their goods on time and in the right location. Island Pacific SmartChannel is a software solution that streamlines order management by bringing all your sales channels together, in one integrated system.
Island Pacific SmartChannel is a highly configurable order management solution with an extendable and customisable architecture. This means it can be easily scaled up or down to meet with the changing demands of retail business, and you can manage orders across any number of sales channels.
Real-time Order Tracking
In addition to its capability of capturing customer data for marketing purposes, Island Pacific SmartChannel allows you to automate communications, giving customers full visibility of their order at all times. And if you incorporate Island Pacific SmartStore, our POS software and Island Pacific SmartOmni, our Omnichannel software, you will have access to a fully integrated solution that not only gives you visibility and control over order management, but all multi-channel activity in the business.
Key benefits of Island Pacific SmartChannel order management system:
- Covert sales by offering paths to purchase that suit your customers’ needs
- Create a holistic picture of your customers with data from multiple channels
- Streamline call centre efficiency and productivity.
Learn more about the features and benefits of Island Pacific SmartChannel here.
For a demo, or to learn more, contact us today.